Order Flow

A well-designed order flow reduces the chances of delivery delays or other disappointments by ensuring appropriate scheduling, timely package preparation, and smooth handover. Let’s look at two main order flow areas to consider:


As described in our Setup for Success guide, you can choose to create an “instant” or “scheduled” order with Stuart. 

If possible, we recommend scheduling your delivery, allowing us to optimise our routes, courier assignment, and ETA calculations.

Preparation time 

It’s important to ensure your package is prepared for handover when your courier arrives to avoid delivery delays. 

Depending on the contents of your package, it may also be necessary to prepare the package as close as possible to the pick-up time, for example, to ensure food remains fresh. 

Using the hot food order example, here’s how to account for preparation time in your order flow: