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There are two different fields which relate to package size when creating a job: 'package_type' and 'vehicle_type'.
If needed, you can request a particular transport type using the 'vehicle_type' field.
If you don’t have any vehicle type restrictions, we strongly recommend providing only the 'package_type' to allow your order to be fulfilled by a larger pool of couriers.
Be sure to define package size correctly. Otherwise, this could lead to delivery problems due to your assigned courier not having adequate space or lacking equipment to take your package.
Our package types are as follows:
🇫🇷 See below the package size capacity and dimension information for France.
🇵🇹 🇪🇸 See below the package size capacity and dimension information for Portugal and Spain.
Note: In Spain ‘medium’ package size will be only fulfilled by a moped and ‘large’ package size is only available in Barcelona.
🇮🇹 🇵🇱 See below the package type capacity and dimension information for Italy and Poland.
🇬🇧 See below the package type capacity and dimension information for the UK.
Note: In the UK ‘xsmall’, ‘small’ or ‘medium’ sizes will cross-dispatch either a bike or a Moped. Only a car can fulfil a ‘large’ or ‘xlarge’, please reach out to email@example.com or on our Live Chat if you have a recurring need for cars.
For Stuart XL transport types, please contact our StuartXL team at firstname.lastname@example.org for support and guidance.