Privacy notice - Recipient of goods

What data do we collect and how will it be used?

In order to enable the delivery of goods, senders (application users, customers, you) may provide your name, first name, postal address, telephone number, signature and additional information necessary for the delivery (e.g. door code, floor number, etc.).

These details are necessary for us to track your parcel, its delivery and to handle any complaints.

We may also carry out customer satisfaction surveys. In this case, your data is used to improve your satisfaction and the quality of our services.

More information about this treatment can be found in the table below.

Legal basis

Processing relating to the delivery of parcels is based on the contractual relationship with our customers and couriers and, in relation to you, on our legitimate interest in providing our services in the course of our business.

The data processed in the context of satisfaction surveys are processed on the basis of our legitimate interests in monitoring and improving the quality of our services.

Categories of personal data collected

Category

Purposes

Source

Recipients

Retention Period

Personal identifiers (such as your name)

●      Parcel tracking

●      Delivery

●      Customer Satisfaction survey

●      Complaints management

●      Users of the application

●      Customers

●      Our service providers

●      Couriers

Up to one year from delivery of the package*.

Contact details

(address, telephone number)

●      Parcel tracking

●      Delivery

●      Customer Satisfaction survey

●      Complaints management

●      Users of the application

●      Customers

●      Our service providers

●      Couriers

Up to one year from delivery of the package*.

We may need to process this data for a longer period of time when required by law or for the purpose of settling a dispute.

Stuart does not sell your personal data to third parties.

What are your rights?

You can :

  • Accessing your data ;
  • Correct inaccurate personal data about you;
  • Limiting our processing of your data;
  • Request the erasure of your data;
  • Object to the use of your data, where we base our processing on the legal basis of legitimate interest.

You will find more information about your rights and how to exercise them here, as well as the measures taken to protect your privacy.