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Tesco strengthens partnership with Stuart to power last mile deliveries throughout the UK
- Stuart and Tesco partnership sees customer retention increase by 44%
- More than 90% of Tesco Whoosh orders delivered in less than 30 minutes
LONDON, 13 October - Last mile delivery specialists, Stuart, have continued to strengthen their partnership with Tesco, by delivering more than 90% of online shopping orders in less than 30 minutes.
Following the launch of Tesco’s Whoosh service, which aims to deliver orders in under 60 minutes, the retailer has been working with Stuart to refine and perfect ultra-rapid grocery deliveries from store. Together, Whoosh and Stuart have delivered increased numbers of orders to customers in less than half an hour from ordering, and 99% of all orders have been delivered within a one-hour time promise.
This comes as both Tesco and Stuart continue their efforts to provide even faster, on-demand delivery solutions for grocery shoppers.
In Bristol, there was an uplift in repeat Whoosh shoppers and a customer retention rate that is more than double that of most industries. Retention increased from 50% to 72%; a reflection of Tesco’s continued efforts to improve customer experience through its rapid delivery efforts.
Brendan Hamill, UK General Manager, Stuart said: “We’re really pleased to be partnering with Tesco at a time when dynamic delivery is integral to meeting the needs of businesses and consumers.
“The collaboration sees Stuart technology power rapid, last mile deliveries from Tesco stores throughout the UK, and we’re looking forward to further strengthening our partnership with the retailer in the future.”
Earlier this year, Tesco won eight Grocer Gold awards including the prestigious Grocer of the Year award and Online Supermarket of the Year.
Stuart will continue to support Tesco in its efforts to provide the optimum customer experience through its last mile delivery expertise.
Stuart is a tech logistics company that has revolutionised urban delivery since it was founded in Paris in 2015. Committed to providing logistics for a sustainable world, Stuart connects businesses of all sizes to high quality couriers to offer industry-leading delivery built on precision, speed and flexibility. ThiSts is powered by innovative logistics technology and operational expertise which allows global retailers and local businesses to meet their customers’ needs for on-demand, same day and next day delivery.
Stuart currently operates millions of deliveries every month across over 150 cities in the UK, France, Spain, Portugal, Poland and Italy. Stuart is a subsidiary of DPDgroup. Find out more on www.stuart.com
PR & Communications