End Customer

You have received a notification for a package.

This message was sent to you by Stuart in order to inform you of the different stages of your parcel's journey according to the delivery method chosen.

Your contact details have been provided to us by the sender of your shipment, for the exclusive purposes of tracking your parcel, its delivery and handling any complaints if necessary.

Stuart undertakes to keep your details confidential and not to use them for any other purpose.

Your details will be shared with our subsidiaries and service providers in order to provide you with the best possible service. This includes the following categories of service providers:

• Hosting and information technology ;
• Customer Service; and,
• Communications.

The data collected for this purpose is kept for a maximum of one year from the point of delivery.

You have received a customer satisfaction survey.

For the data processed for customer satisfaction surveys, Stuart is the data controller.

Stuart’s registered office is 8 Avenue des Ternes, 75017 Paris, FRANCE

It will be used to improve your experience and the quality of our services, and will be kept for a maximum of one year from the date of collection of the data.

Your data is intended for Stuart's internal services.

In accordance with the regulations applicable to the protection of personal data, you have the following rights:

• access,
• rectification,
• opposition,
• limitation,
• portability; and,
• erasure.

 For more information on how you can exercise these rights, please see our Privacy Policy.

If you have any questions or concerns about the way in which your personal data is used, please contact us via dpo@stuart.com 

And our Data Protection Officer is:

Madame la Déléguée à la Protection des Données,
CP C703,
9 rue du Colonel Pierre Avia
75015 PARIS
France

We are committed to working with you to resolve any concerns you have, if we fail to address your concerns you can complain to the Information Commissioners Office.