Client returns

Delight customers
with instant

parcel returns

Easy and convenient return policy for all of your customers

Client returns

Returns represent the next
differentiation battlefield

In the early days of online shopping, consumers focused on exploring what products were available and at what price. Today's shoppers are much more sophisticated, and their decision to buy is now heavily influenced by return options. What if sellers finally removed the pain of returning an online purchase? What if they offered on-demand courier returns to all their clients?

We are very happy to partner with Stuart. Our customers desire more convenience with the ability to choose return slots that suit them. To ensure total satisfaction Zalando and Stuart are constantly working hard to master every element of the customer journey. Delphine Mousseau, VP Markets, Zalando

Easy & straight forward
instant returns

With more than 50% of shoppers admitting to choosing one retailer over another because of better return options, e-tailers must adopt bold strategies to keep their competitive edge. With an instant returns option powered by Stuart, build a state-of-the-art return journey: end-users can trigger instant or scheduled 15 minute parcel pickup slots, 7 days a week.

decoration

Go beyond classic return
methods, bet on convenience

Online consumers - especially younger and more connected ones - not only increasingly look at return policies before checking out, but show growing interest in more convenient delivery options. Offer these seasmlessly thanks to Stuart. Together we can build a comprehensive return strategy, including a courier collection options, alongside more traditional ones, such as dropoff at parcels shop, local stores or lockers.

decoration

Get returns right,
act on repeat buying
& customer loyalty

Online customers' loyalty and eagearness to buy repeatedly on their preferred platform, means that offering a premium delivery and return experience is key. Studies have found that 8 shoppers in 10 are more likely to shop again from an online retailer following a positive delivery experience, whereas almost half admit they will never shop there again following a bad one.

Get returns right, act on repeat buying
& customer loyalty

Online customers loyalty and eagearness to buy repeatidly on their preferred e-merchant is consubstantial to offering a high level delivery and return experience. Studies find 8 shoppers in 10 are more likely to shop again on an online retailer following a positive delivery, whereas, almost half admit they will never shop again following a bad experience.

Multi-modal fleet,
all package sizes

Power your clients' returns thanks to our professional fleet of independent couriers:
  • Access to a multi-modal vehicle fleet, including bikes, mopeds and cars
  • We handle all package sizes to provide the perfect client experience
  • A sustainable solution, that will help scale your first mile whist reducing your environmental footprint

Start now, easy plug & play
white label interface

You can start using our plug and play return technology in no time. Get in touch with our Solutions Engineer team to get your instant return portal up and running on your website in few hours - no code required!

Straight forward
& seamless return process

White label web
return portal - fully customisable

Pre-fill option for clients’ addresses

On-demand,
15 minute time slots, 7 days a week

Real-time tracking
from pickup to dropoff

Mockup screen Hang on! Your courier will be with you shortly.

Go ahead

Start powering your deliveries with Stuart today!
Go to web app