At this time, Stuart's delivery service will remain available to deliver all necessity goods (incl. food, groceries, pharmaceuticals, etc…) We've taken measures to create a safe environment for both clients and courier partners thanks to a contact-free delivery service. We're actively working to provide an efficient and conscious service enabling orders to be delivered as fast as possible under these particular conditions. Stuart's courier partners have been informed of the safety procedures to follow during deliveries. We're also in constant communication with local authorities to obtain regular advice to prepare for any eventuality as the situation evolves.
Client returns
Delight customers
with instant
parcel returns
Easy and convenient return policy for all of your customers
Client returns
Returns represent the next
differentiation battlefield
In the early days of online shopping, consumers focused on exploring what products were available and at what price. Today's shoppers are much more sophisticated, and their decision to buy is now heavily influenced by return options. What if sellers finally removed the pain of returning an online purchase? What if they offered on-demand courier returns to all their clients?
We are very happy to partner with Stuart. Our customers desire more convenience with the ability to choose return slots that suit them. To ensure total satisfaction Zalando and Stuart are constantly working hard to master every element of the customer journey.
Easy & straight forward
instant returns
With more than 50% of shoppers admitting to choosing one retailer over another because of better return options, e-tailers must adopt bold strategies to keep their competitive edge. With an instant returns option powered by Stuart, build a state-of-the-art return journey: end-users can trigger instant or scheduled 15 minute parcel pickup slots, 7 days a week.
Go beyond classic return
methods, bet on convenience
Online consumers - especially younger and more connected ones - not only increasingly look at return policies before checking out, but show growing interest in more convenient delivery options. Offer these seasmlessly thanks to Stuart. Together we can build a comprehensive return strategy, including a courier collection options, alongside more traditional ones, such as dropoff at parcels shop, local stores or lockers.
Get returns right,
act on repeat buying
& customer loyalty
Online customers' loyalty and eagearness to buy repeatedly on their preferred platform, means that offering a premium delivery and return experience is key. Studies have found that 8 shoppers in 10 are more likely to shop again from an online retailer following a positive delivery experience, whereas almost half admit they will never shop there again following a bad one.
Multi-modal fleet,
all package sizes
Power your clients' returns thanks to our professional fleet of independent couriers:
- Access to a multi-modal vehicle fleet, including bikes, mopeds and cars
- We handle all package sizes to provide the perfect client experience
- A sustainable solution, that will help scale your first mile whist reducing your environmental footprint
Start now, easy plug & play
white label interface
You can start using our plug and play return technology in no time. Get in touch with our Solutions Engineer team to get your instant return portal up and running on your website in few hours - no code required!
