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Privacy Policy

Stuart ("we", "us", "our") is a group of companies specialising in on-demand logistics services. More specifically, this page is intended to give you more information on our customer service solution.

If you would like more information about how Stuart processes personal data in the context of its last-mile delivery activities, please visit our main Privacy policy or contact us.

What data do we collect and how will it be used?

Stuart relies on its legitimate interest to collect your personal data, directly from you or from the marketplace where you submitted your order, in order to allow you to track your parcel during its delivery, or to help you when you require assistance.

Category

Purposes

Source

Recipients

Retention Period

Personal identifiers 

(first name, last name, email address)   
  • Parcel tracking
  • Customer support       
  • You
  • The marketplace    
  • Stuart 
  • Our service providers 

Up to 6 months from delivery of the package in active database, and 2 ½ years of archiving*

Delivery information (drop off address, order ID, basket value) 
  • Parcel tracking
  • Customer support  
  • You
  • The marketplace  
  • Stuart 
  • Our service providers 

Up to 6 months from delivery of the package in active database, and 2 ½ years of archiving*

*We may need to process this data for a longer period of time when required by law or for the purpose of settling a dispute.

Stuart does not sell your personal data to third parties.

How do we ensure the security of your data?

Stuart put in place physical, electronic and organisational procedures to protect and secure all personal data we collect. This includes in particular:

  • Security measures to prevent the loss of or unauthorised access to your data;
  • Limiting access to your data to those who really need such access;
  • The commitment that our staff, our service providers and their staff are aware of their responsibilities and have signed appropriate contractual clauses;
  • Putting in place procedures to deal with potential breaches of information security, including procedures for notifying you of such breaches where we are required to do so;

If you feel that your privacy has been violated, please contact us immediately at gdpr@stuart.com.

Where do we store your data?

Most of the personal data we collect is processed in our offices in Paris (France), Barcelona (Spain), Lisbon (Portugal) London (UK), Warsaw (Poland) and Milan (Italy), and by some of our service providers.

We use third party providers to help us run our business, including hosting our application, communicating with you and processing payments.

In this context, it is sometimes necessary to share your data with these service providers to enable the proper functioning of the services. We will only share your data where strictly necessary and in accordance with the safeguards detailed in this policy.

Where personal data is transferred to a third party outside the European Economic Area (EEA), we take the necessary steps to ensure that your privacy rights continue to be protected by using the safeguards provided for in the GDPR and in accordance with the recommendations of the supervisory authorities, reinforced by contractual and technical measures.

Where required by law, we share personal data with government authorities, including tax authorities and the police.

What are your rights?

In accordance with the provisions of the General Data Protection Regulation (GDPR), you have the right to access the information we hold about you, request the correction of any inaccurate data about you, limit the way we use your personal data, object to our use of your data, request portability of your data to another service provider or ask for the erasure of the personal data that we hold about you.

Please note that some of these rights apply only in limited circumstances. For more information, please visit our main Privacy Policy or contact us.

If you wish to exercise your rights, please email the corresponding email address for your country:

You can also write to us at the following address:

SRT FRANCE

43-45 Avenue de Clichy


75017 Paris


France

Our Data Protection Officer is: 


Data Protection Officer,


CP C703 – 9, rue du Colonel Pierre Avia,


75015 Paris, 


France



We will reply as soon as possible and at the latest within one month from the date of receipt of a valid request. This period may be extended to two months if your request is particularly complex, in which case we will notify you.

How to make a complaint?

We are committed to working with you to resolve any issues you may have. If we are unable to address your concerns, you may make a complaint to the relevant data protection authority.

In the UK:

The Information Commissioner's Office via its website.

In France:

Commission Nationale de l'Informatique et des Libertés via its website.

In Spain:

Agencia Española de Protección de Datos via its website.

In Poland:

Bureau of the Inspector General for the Protection of Personal Data - GIODO via its website.

In Portugal:

The Comissão Nacional de Proteção de Dados via its website.

In Italy:

The Garante per la protezione dei dati personali via its website.