Privacy Policy

Last modified: 2nd May 2022

Stuart ("we", "us", "our") is a group of companies specialising in on-demand logistics services. This privacy policy provides information about the personal data we process, your rights and how to exercise them, and how to make complaints. We have tried to provide this information in as clear and transparent a manner as possible. If you would like more information about the data we process, the purposes for which it is processed and the retention periods, please contact us.

This policy was last updated on 02/05/2022 and is regularly updated. Therefore, we invite you to consult it frequently.

The policy covers the use of personal data of website visitors, recipients of goods, application users and couriers.

Depending on your situation and the purpose of your visit to this site, the data we collect and the purposes for which we collect it may differ. We invite you to refer to the dedicated page by following the links below.

Are you a (click on the answer that applies to you) :

Website visitor
Consignee of goods
Application user
Courier
Candidate for employment

What are your rights?

Please note that, in accordance with the provisions of the General Data Protection Regulation (GDPR), some of these rights apply only in limited circumstances, which we will specify to you as appropriate.

Access

You have the right to access the information we hold about you.

This includes the right to request additional information from us regarding:

  • The categories of data we process;
  • The purposes of data processing ;
  • Categories of third parties to whom data may be disclosed;
  • The length of time the data will be retained (or the criteria used to determine this length) ;
  • Your other rights regarding our use of your data.

Once we are satisfied that you are the person to whom the data relates or their duly authorised representative, we will provide you with the information as soon as possible, provided that this does not prejudice the rights and freedoms of any other person (e.g. the right to privacy or the intellectual property rights of another person).

Rectification

You have the right to request the correction of any inaccurate personal data about you.

In certain circumstances (e.g. where personal data is required in connection with a criminal investigation) we will not be able to comply with your request.

Restriction

You have the right to limit the way we use your personal data.

This right is intended to apply in limited circumstances, for example where you challenge the accuracy of your personal data. In this case, you may request that we restrict the use of your data until we can verify their accuracy.

Opposition

You have the right to object to our continued use of your data where the processing is based on our legitimate interest.

To exercise this right you will need to provide Stuart with reasons relating to your particular circumstances justifying your objection. Stuart may continue to process the data, and therefore reject your request, if there are compelling legitimate grounds for the processing which override your interests and rights, or if the data is necessary for the establishment, exercise or defence of legal claims. 

Portability

You have the right to request portability of your data to another service provider where the lawful basis for processing is your consent or the performance of a contract.

We will give you a copy of your data so that you can provide it to another service. If you request us to do so and it is technically possible, we will transfer the data directly to that other service provider on your behalf. We will not do this if it would result in the disclosure of personal data relating to a third party.

Right to erasure or "right to be forgotten”.
You have the right to request your right to be forgotten by Stuart.

You may ask us to delete any personal data we hold about you, to the extent that it is no longer necessary for us to retain it in connection with your use of Stuart's services or if you expressly withdraw your consent (if this is the lawful basis for processing).

This right applies unless the data needs to be retained due to legal or regulatory requirements, for safety, security and fraud prevention purposes, or due to an account issue such as an unresolved claim or dispute.

 

Automated decision making and profiling

For the purposes of the processing operations covered in this policy, we do not make any automated decisions about you, nor do we carry out any profiling

 

How to exercise your rights?

If you wish to exercise your rights, please email the corresponding email address for your country:


We will reply as soon as possible and at the latest within one month from the date of receipt of a valid request. This period may be extended to two months if your request is particularly complex, in which case we will notify you.

 

How do we ensure the security of your data?

We put in place physical, electronic and organisational procedures to protect and secure all personal data we collect. This includes in particular:

  • Security measures to prevent the loss of or unauthorised access to your data;
  • Limiting access to your data to those who really need such access;
  • The commitment that our staff, our service providers and their staff are aware of their responsibilities and have signed appropriate contractual clauses;
  • Putting in place procedures to deal with potential breaches of information security, including procedures for notifying you of such breaches where we are required to do so;

If you feel that your privacy has been violated, please contact us immediately at dpo@stuart.com.

 

Where do we store your data?

Most of the personal data we collect is processed in our offices in Paris (France), Barcelona (Spain), London (UK), and Warsaw (Poland), and by some of our service providers.

We use third party providers to help us run our business, including hosting our application, communicating with you and processing payments.

In this context, it is sometimes necessary to share your data with these service providers to enable the proper functioning of the services. We will only share your data where strictly necessary and in accordance with the safeguards detailed in this privacy policy.

Where personal data is transferred to a third party outside the European Economic Area (EEA), we take the necessary steps to ensure that your privacy rights continue to be protected by using the safeguards provided for in the GDPR and in accordance with the recommendations of the supervisory authorities, reinforced by contractual and technical measures.

Where required by law, we share personal data with government authorities, including tax authorities and the police.

 

Contact us

Unless otherwise stated, SRT France ("Stuart") is responsible for processing data for the purposes described in this policy.

If you have any concerns about how we at Stuart protect your data or wish to exercise your rights, please email the corresponding email address for your country:

You can also write to us at the following address:

SRT FRANCE
43 Avenue de Clichy
75017 Paris
France

Our Data Protection Officer is:
Data Protection Officer,
CP C703 – 9, rue du Colonel Pierre Avia,
75015 Paris, 
France

How to make a complaint?

We are committed to working with you to resolve any issues you may have. If we are unable to address your concerns, you may make a complaint to the relevant data protection authority.

In the UK:
The Information Commissioner's Office via its website.

In France:
Commission Nationale de l'Informatique et des Libertés via its website.

In Spain:
Agencia Española de Protección de Datos via its website.

In Poland:
Bureau of the Inspector General for the Protection of Personal Data - GIODO via its website.

In Portugal:
The Comissão Nacional de Proteção de Dados via its website.

In Italy:
The Garante per la protezione dei dati personali via its website.