Privacy Notice - Courier

What data do we collect and how will it be used?

When you choose to use Stuart to provide your delivery services, we need access to some of your personal data.

Integration

During your induction, we use this data to process your application, contact you, verify your identity and confirm your eligibility to work.

We keep this data even if the integration process is not completed, in order to improve our services and to prevent any further abusive or fraudulent applications.

Biometric data

As part of your application and in order to verify your identity and prevent fraud, we ask you to provide a copy of your identity papers. We also record a short video of your face. We use a specialised service provider to process your biometric data in the form of facial scans, which are then compared with your identity documents.

Deliveries

Once your application has been approved, we use other data to facilitate your delivery services and enable you to contact your customers. This includes tracking and sharing your location during deliveries; we do not track your location outside of deliveries. We also keep a record of your deliveries, routes taken and contact with customers as part of the delivery tracking.

Your data may also be used to manage complaints from our customers or recipients of goods for our internal quality improvement process.

Throughout this processing, we collect login data in order to operate and improve our application and website. We use this data to develop statistics to improve our services.

You can find more information on how we use your data in the table below.

Direct Marketing

Where you have given your consent or where we are permitted to do so by law, we will contact you to let you know about Stuart’s products and services including those of our partners. 

In most cases, Stuart will contact you via email or in-app notifications. You will have the option to opt-out of such communications.

Please note that Stuart may also contact you with service messages, such as to inform you of updates to our terms and conditions or to notify you of incidents. These are not considered direct marketing and we are not able to offer an opt-out for such communications.
You can find more information on how we use your data in the tables below.

Lawful basis

The table below summarises the lawful bases Stuart relies upon to process your personal data.

Purposes

Lawful Bases

Provision of Services

Contractual Necessity

Processing your application to become a courier

Legitimate Interests

Identity Verification (biometric verification)

Explicit Consent

Service and professional vehicle monitoring (including location services)

Legitimate Interest

Direct Marketing

Consent (or legitimate interests where we have a pre-existing relationship with you)

Retention of data

Legitimate Interests

Dispute Resolution

Legitimate Interests

Categories of data collected

Category

Purposes

Source

Recipients

Retention period

Personal identifiers (e.g. your name)

●      Account creation and management

●      Enabling a commercial relationship with customers

●      Verification of identity

●      Fraud prevention

●      Handling complaints from customers or recipients of goods

●      Direct marketing

●      You

●      Stuart

●      Our service providers

●      Subsidiaries

●      Customers

Up to 6 months for candidates after the last contact

Up to 5 years after termination of the account*.

Contact details (such as your email address)

●      To contact you

●      Enabling a commercial relationship with customers

●      Handling complaints from customers or recipients of goods

●      Direct marketing

●      You

●      Stuart

●      Our service providers

●      Our service providers

●      Subsidiaries

●      Customers

Up to 5 years after termination of the account*.

Identity documents (such as your passport or driving licence)

●      Verification of identity

●      To meet legal obligations

●      Fraud prevention

●      You

●      Our service providers

●      Subsidiaries

Up to 6 months for candidates after the last contact

Up to 5 years after termination of the account*.

Financial information (such as bank details)

●      Billing

●      You

●      Stuart

●      Our service providers

Up to 5 years after termination of the account*.

●      Billing

●      You

●      Stuart

●      Our service providers

Invoices are kept for 10 years from the end of the tax year*.

Vehicle related data (type, usage indicators)

●      Organisation of deliveries

●      Follow-up of deliveries

●      Improvements to our services)

●      You

●      Our partners

●       Subsidiaries

●      Our service providers

●      Our partners

Up to 5 years after termination of the account*.

Connection data (such as IP address)

●      Follow-up of deliveries

●      Improving our services

●      Security of our systems

●      You

●      Our service providers

●      Subsidiaries

●      Our service providers

Up to 5 years after termination of the account*.

Delivery history

●      Billing

●      Follow-up of deliveries

●      Improving our services

●      Handling complaints from customers or recipients of goods

●      Fraud prevention

●      You

●      Stuart

●      Our service providers

●       Our service providers

●      Subsidiaries

●      Customers

Up to 5 years after termination of the account*.

Location data (such as GPS coordinates)

●      Follow-up of deliveries

●      You

●      Our service providers

●      Our service providers

●      Subsidiaries

●      Our partners

Up to 3 months after the completion of the delivery*.

Biometric data (facial scans)

●      Identity verification and authentication

●      Fraud prevention

●      Our service providers

●      Our service providers

Deleted after verification

*Termination as defined in Article 14 of our General Terms and Conditions.

We may need to process this data for a longer period of time when required by law, to settle a dispute or to ensure the security of our systems.

Stuart does not sell your personal data to third parties. 

What are your rights?

You can :

  • Accessing your data ;
  • Correct inaccurate personal data about you;
  • Limiting our processing of your data;
  • Request the erasure of your data** ;
  • Object to the use of your data, where we base our processing on the legal basis of legitimate interest***.

You can find more information about your rights and how to exercise them here, as well as the measures taken to protect your privacy.

**The right to be forgotten applies unless the data must be retained due to legal or regulatory requirements, for safety, security and fraud prevention purposes, or due to an account issue such as an unresolved claim or dispute.

***You will need to provide Stuart with the reasons relating to your particular circumstances for objecting. Stuart may continue to process the data, and therefore reject your request, if there are compelling legitimate grounds for the processing which override the interests and rights of the data subject, or if the data is necessary for the establishment, exercise or defence of legal claims