Privacy Notice - Courier

What data do we collect and how will it be used?

When you choose to use Stuart to provide your delivery services, we need access to some of your personal data.

Integration

During your induction, we use this data to process your application, contact you, verify your identity and confirm your eligibility to work.

We keep this data even if the integration process is not completed, in order to improve our services and to prevent any further abusive or fraudulent applications.

Biometric data

As part of your application and in order to verify your identity and prevent fraud, we ask you to provide a copy of your identity papers. We also record a short video of your face. We use a specialised service provider to process your biometric data in the form of facial scans, which are then compared with your identity documents.

Deliveries

Once your application has been approved, we use other data to facilitate your delivery services and enable you to contact your customers. This includes tracking and sharing your location during deliveries; we do not track your location outside of deliveries. We also keep a record of your deliveries, routes taken and contact with customers as part of the delivery tracking.

Your data may also be used to manage complaints from our customers or recipients of goods for our internal quality improvement process.

Throughout this processing, we collect login data in order to operate and improve our application and website. We use this data to develop statistics to improve our services.

You can find more information on how we use your data in the table below.

 

Legal basis

Data necessary for the provision of our services, such as your name and signature, contact details and delivery history, are processed on the basis of contractual necessity.

Your application data, including reasons for refusal, is processed on the basis of our legitimate interest in preventing fraud and improving our services.

Your ID data is processed on the basis of our legitimate interest in preventing fraud.

Biometric data used for identity verification purposes are processed on the basis of your explicit consent.

Location data is processed on the basis of our legitimate interest in monitoring a goods transport service.

The data linked to your vehicle is processed on the basis of our legitimate interest in managing and improving our goods transport service.

Upon termination of your account we retain data on the legal bases described above, as well as on the basis of our legitimate interest in prohibiting the use of Stuart's services by excluded couriers. 

Categories of data collected

Category

Goals

Source

Recipients

Conservation period

Personal identifiers (e.g. your name)

●      Account creation and management

●      Enabling a commercial relationship with customers

●      Verification of identity

●      Fraud prevention

●      Handling complaints from customers or recipients of goods

 

●      You

●      Stuart

●      Our service providers

●      Subsidiaries

●      Customers

Up to 6 months for candidates after the last contact

Up to 5 years after termination of the account*.

Contact details (such as your email address)

●      To contact you

●      Enabling a commercial relationship with customers

●      Handling complaints from customers or recipients of goods

●      You

●      Stuart

●      Our service providers

●      Our service providers

●      Subsidiaries

●      Customers

Up to 5 years after termination of the account*.

Identity documents (such as your passport or driving licence)

●      Verification of identity

●      To meet legal obligations

●      Fraud prevention

●      You

●      Our service providers

●      Subsidiaries

Up to 6 months for candidates after the last contact

Up to 5 years after termination of the account*.

Financial information (such as bank details)

●      Billing

●      You

●      Stuart

●      Our service providers

Up to 5 years after termination of the account*.

●      Billing

●      You

●      Stuart

●      Our service providers

Invoices are kept for 10 years from the end of the tax year*.

Vehicle related data (type, usage indicators)

●      Organisation of deliveries

●      Follow-up of deliveries

●      Improvements to our services)

●      You

●      Our partners

●       Subsidiaries

●      Our service providers

Up to 5 years after termination of the account*.

Connection data (such as IP address)

●      Follow-up of deliveries

●      Improving our services

●      Security of our systems

●      You

●      Our service providers

●      Subsidiaries

●      Our service providers

Up to 5 years after termination of the account*.

Delivery history

●      Billing

●      Follow-up of deliveries

●      Improving our services

●      Handling complaints from customers or recipients of goods

●      Fraud prevention

●      You

●      Stuart

●      Our service providers

●       Our service providers

●      Subsidiaries

●      Customers

Up to 5 years after termination of the account*.

Location data (such as GPS coordinates)

●      Follow-up of deliveries

●      You

●      Our service providers

●      Our service providers

●      Subsidiaries

Up to 3 months after account termination*.

Biometric data (facial scans)

●      Identity verification and authentication

●      Fraud prevention

●      Our service providers

●      Our service providers

Deleted after verification

*Termination as defined in Article 14 of our General Terms and Conditions.

We may need to process this data for a longer period of time when required by law, to settle a dispute or to ensure the security of our systems.

Stuart does not sell your personal data to third parties.

 

What are your rights?

You can :

  • Accessing your data ;
  • Correct inaccurate personal data about you;
  • Limiting our processing of your data;
  • Request the erasure of your data** ;
  • Object to the use of your data, where we base our processing on the legal basis of legitimate interest***.

You can find more information about your rights and how to exercise them here, as well as the measures taken to protect your privacy.

**The right to be forgotten applies unless the data must be retained due to legal or regulatory requirements, for safety, security and fraud prevention purposes, or due to an account issue such as an unresolved claim or dispute.

***You will need to provide Stuart with the reasons relating to your particular circumstances for objecting. Stuart may continue to process the data, and therefore reject your request, if there are compelling legitimate grounds for the processing which override the interests and rights of the data subject, or if the data is necessary for the establishment, exercise or defence of legal claims