Pricacy Notice - Application User

What data do we collect and how will it be used?

If you decide to download and install our application, we will collect your personal data in order to provide you with our services. The data processed depends on the services you choose to use.

The use of your personal data is necessary to put you in contact with couriers and to ensure the smooth running of your delivery.

Payments

For online payments, we use a PCI-DSS certified provider. The PCI-DSS is an international security standard designed to ensure the confidentiality and integrity of cardholder data, thereby securing card data during transactions.

We do not have access to your credit card data for the purpose of this processing.

Customer service

When you call our customer service, we record your conversation for training and follow-up purposes. We will inform you of this and give you the opportunity not to be recorded.

The data collected will also be used to generate statistics to improve services, including reporting on problems you encounter to enable us to identify recurring problems.

Further information on treatment is given in the table below.

 

Legal basis

We use the ground of contractual necessity to process the data necessary for the service, for example your name and payment information.

Login data is collected on the basis of our legitimate interests in monitoring and improving the quality of our services, as well as preventing the fraudulent use of our application. 

Categories of data collected

Category

Purposes

Source

Recipients

Retention period

Personal identifiers (such as your name or username)

●      Account creation and management

●      Communications between you and the courier

●      For the management of your orders and your information

●      Improving our services

 

●      You

●      Stuart

●      Our service providers

●      Couriers

Up to 5 years after deactivation of the account*.

Contact details (such as your email address)

●      Account creation and management

●      Communications between you and the courier

●      For the management of your orders and your information

●      Improving our services

●      You

●      Stuart

●      Our service providers

●      Couriers

Up to 5 years after deactivation of the account*.



 

Financial information (e.g. credit card details and transaction details)

●      Payment

●      You

●      Our service providers

●      Our service providers

 

 

●      Billing

●      Stuart

●      Our service providers

Invoice data: 10 years from the end of the fiscal year*.

Your account history

●      Account creation and management

●      For the management of your orders and your information

●      Improving our services

●      You

●      Stuart

●      Our service providers

 

 

Up to 5 years after deactivation of the account*.



 

Voice recordings

●      Customer support

●      Improving our services

●      You

●      Stuart

●      Our service providers

 

 

Up to 6 months from collection

Location data (derived from your login data)

●      To automatically fill in your address when filling in forms

●      Our service providers

●      Stuart

●      Our service providers

1 year from collection*.

Connection data (such as IP address)

●      Customer support

●      Report an error

●      Security of our systems

●      You

●      Our service providers

●      Stuart

●      Our service providers

  

1 year from collection*.

*We may need to process this data for a longer period of time when required by law, for the purpose of settling a dispute or to ensure the security of our systems.

Stuart does not sell your personal data to third parties.

What are your rights?

You can :

  • Accessing your data ;
  • Correct inaccurate personal data about you;
  • Limiting our processing of your data;
  • Request the erasure of your data;
  • Object to the use of your data, where we base our processing on the legal basis of legitimate interest,

You will find more information about your rights and how to exercise them here, as well as the measures taken to protect your privacy.