🏡 City: London ➡️ Trondheim ➡️ London

💼 Job title: UK General Manager 

🎓 Studies: Financial Mathematics at University of Cambridge and MBA at INSEAD

🔮 Languages: Norwegian 🇳🇴 and English 🇬🇧

👣 How do you commute to work: I usually walk to the office

🧳 Travel dreams: Bhutan

🎬 Favorite film/TV series: Harry Potter

📌 How and when did you join Stuart? What was it like working at Stuart at the time?

It has been four years since I joined Stuart. I was in investment banking and was as bored of it as you can guess 🙂 I took one year off for my MBA and was looking for an exciting startup to join. Among all the opportunities one can be surrounded in the business school, I met Damien the day after my MBA graduation party and we discussed how quickly the last mile is changing. I was fascinated! The rest is history.

When I first arrived, we were in a basement in Shoreditch. There were only about 15 of us there at the time, we were doing around 200 rides a day, we knew all the drivers personally by name and our biggest client was called Pronto (RIP!). 

📌 How did your job evolve and if you had to do it all over again, what would you change? 

I started as one of the operations managers, building supply and demand models and managing how many drivers on the platform compared to the demand from the clients. After about six months, I became the Head of the Operations team. In June 2018 I got promoted in good Stuart spirit to UK General Manager. It’s been such a fun ride, I wouldn’t change anything because every struggle and challenge allowed me to improve and better myself.

📌 What do you like most about your position? What motivates you every day?

I think the variety is what's most fun about my job. I try to support the team and give them clarity and communicate with them our priorities. I help with making sure that we have the right organization in place to support the growth and making sure that we really retain our culture.

And whilst we grow, I try to make sure the relationships are stronger across all teams and that we maintain the culture that we've had since the beginning, as well as improve on it where we can improve. From a personal point of view, I love the opportunity to learn and develop and literally every single day provides an opportunity for this!

Jonathan Jenssen leading a presentation

What motivates me the most is thinking about the future and what is achievable. I’m always thinking about how we are going to improve the experience for our drivers, for our clients and the team. Currently we are putting the foundations in place so we can really make our business more sustainable for the planet; this is really inspiring and I can’t wait to see what we achieve here over the next months and years. All of these challenges and opportunities are, I think, what motivates me every day, because the problems surrounding what we do are really interesting.

📌 What was your biggest achievement at Stuart?

My proudest achievement is to see the team in the UK grow, thrive and be happy at work. It’s such a fantastic group of people who are all contributing so much to the business and coming up with great ideas. They are really inspiring, remarkable people in all the different departments and across the business that we’re all learning from each other all the time. It is amazing to be surrounded by these people every day and it’s definitely what I think I'm most proud of.

Also, I’m very happy that Stuart is such a welcoming atmosphere and that people feel cared for, secure, and productive at work. To see how everyone has rallied together during the most challenging 18 months is heartwarming. 

📌 Where do you see Stuart in 5 years? 

Stuart is transforming the way that goods move through cities and being a contributor to that journey with an ecologically friendly approach. Stuart is on the right path to make sure that we are positively impacting the environment, creating a better and more sustainable way of living for urban and surrounding communities. I’m looking forward to all the new challenges that we’ll face because I truly believe in our mission and its success.

Photo of Jonathan Jenssen

📌 What has been your best trip so far?

The first one is visiting Japan and eating sushi. It was a two-week visit and we had someone in our group that was Japanese, so that really helped us to get the real experience of the country and to immerse ourselves in the culture that is so fascinating!

The second one is the visit to Svalbard which is just two hours north of the top of Norway. It was such an outstanding experience to see this kind of environment only made out of ice and polar bears. 

📌 Where would we find you when you’re not working?

I’m very much a family person, I like to spend time with my family and get together with them often. I think it’s important to take the time to truly connect with each other and not let the daily topics be the main part of our talks.

If I’m not with my family, I’m at my place having my friends over for dinner. I'd say three to four days a week, we all gather together and spend time at mine with a nice glass of wine.

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