From the launch of our social media pages to the improvement of our Help Centre and more, we want to be as transparent as possible with our communication. We highly value the feedback and insights from you all and we are committed to finding better ways to improve our platform.
When communicating with our Stuwies, we hold these values in mind:
Our courier values enable us to communicate with purpose and consistency. We want to ensure you have the right information, tools, resources and support so you can get the most out of our platform.
We’d like to say a huge thank you for your feedback through virtual sessions, survey responses, roundtable meetings and comments given in the app.
Your feedback shapes Stuart and tells us if we’re on the right track towards building the best platform for couriers.
We are already acting on some of your feedback to improve your experience.
We’re always working to improve and ensure you have the tools and resources to get the most out of using our platform. But we need your help to do this, so please keep contributing your views and helping us shape Stuart.
After speaking with a few couriers, we decided to make some changes to our Virtual Partner Hour (VPH) to reduce waiting times and offer more flexibility in our sessions. This is why in June we welcomed StuChat, let’s dive into all the practical advantages it offers:
- More flexibility: we now offer one morning and one-afternoon session
- More accessibility: We have added a banner with instructions on how to connect to audio so that you know what to do if we can’t hear you
- Less waiting time: we have implemented a registration system that allows only approved couriers to join the session
- More efficiency: when you register for the session, you can now add your discussion topic. This allows us to help you in a much faster and more effective way