Personal data use policy

User

Everything you need to know about how your personal data are used before you register


Ensuring that your personal data are kept secure and confidential is our top priority.
That’s why you’ll find an easy-to-understand summary of the essential points of our data protection policy below. 

This document aims to give you more information about how we manage and use your data, and you can view our full Privacy Policy here if you’d like further details.

Which data do we primarily collect and how will they be used?


You’re just about to create an account to access and use our services on our Website and App.

To do this, we need to collect certain personal data before connecting you with couriers registered on the platform so you can order a delivery of goods from them.

Creating an account allows you to access our services on our Website and App, such as connecting with couriers, securing a business relationship with them through our electronic contracting process, tracking delivery, contacting couriers via text, phone or email with any questions, complaints or disputes or simply checking your order history.

We also use the personal data collected during your account creation for our business communications, such as sending you monthly billing statements, newsletters or any information about our services that may be of interest to you.

Data we collect will also help us improve the functionality of the services offered on our Website and App and upgrade their technology.

How long do we retain your data?


Most of your personal data will be kept in an active database for a period of 12 (twelve) months from your last login to our Website or App and 48 (forty-eight) months in a temporary archive (i.e. restricted access, retention required to meet legal obligations or to enforce a legal right).

The following are exceptions to the above:

  • login and browsing data on the Website and App are kept for a period of 6 (six) months from your last login to the Website or App and 6 (six) months in a temporary archive;
  • recordings of phone conversations are kept in an active database for a period of 6 (six) months from the phone conversation in question;
  • invoices are kept in a temporary archive for a period of 10 (ten) years from the end of the financial year to which the invoice relates.

Who are the recipients of your data?


Personal data are intended for the following people:

  • Stuart’s in-house departments responsible for ensuring that services are performed and the Website and App function properly;
  • users and couriers involved in the delivery of goods;
  • senders or recipients of the goods if they are not a user on the App;
  • any entity of the La Poste Group;
  • tax or social security authorities or the police;
  • third party organisations (banking service providers, chartered accountants, auditors, insurance providers for any legal disputes, data protection certification bodies, external auditors, social security or tax authorities);
  • Stuart service providers who will process the data on behalf of and in accordance with Stuart’s instructions (IT services, operational services, company registration verification services, project partners).

Your data may also be shared in other cases with your consent or in accordance with your instructions, if Stuart is required to do so by law. As such, Stuart may share your data electronically with partners for marketing purposes, provided that you have expressly given your consent before any data are shared.

In the event that all or part of Stuart’s business is sold, the data may be shared with the purchaser to ensure continuity of services.

What are your rights as regards the information we hold about you?


You have the right to access, rectify and erase data, and to oppose or restrict processing of these data. You may request portability for the data that you have provided to us. You may also give instructions regarding the retention, erasure and disclosure of your data after your death. 

You may exercise your rights by emailing dpo@stuart.com and attaching a copy of your ID (front and back). 

Click here to find out more about your rights.

Where are my personal data stored?


Stuart carries out the bulk of data processing within the territory of the European Union. 

However, for certain specific services, particularly IT services, Stuart may use data processors based outside the European Union. Certain data may then be shared within the strict limits of their assignments.

In this case, Stuart will carry out checks in advance and require data processors to provide adequate guarantees that these data transfers are supervised, confidential and secured.


Got a complaint?

We hope we can answer any questions or concerns you may have about how your data are used.

However, should you encounter any difficulty in relation to the management of your personal data, you also have the right to file a complaint with the national data protection authority (the "ICO").

Contact details for the Data Controller and Data Protection Officer


The Data Controller is the below company with the following contact details: Stuart Delivery Limited, 71 Central Street, London, United Kingdom, ECV1 8AB.

Contact details for the Data Protection Officer: Madame la Déléguée à la Protection des Données du Groupe La Poste – CP C703 – 9, rue du Colonel Pierre Avia – 75015 Paris, France.

Courier partners

Everything you need to know about how your personal data are used before you register

Ensuring that your personal data are kept secure and confidential is our top priority. That’s why you’ll find an easy-to-understand summary of the essential points of our data protection policy below. 

This document aims to give you more information about how we manage and use your data, and you can view our full Privacy Policy here if you’d like further details.

Which data do we primarily collect and how will they be used?


You need create an account and prove your self-employed status before you can access our platform to use our services and get connected with users who want to have their goods delivered.

We will need to collect a number of documents and various personal data to create your account so that we can contact you, email you, invite you to an information session and check your employment status. 

Once created, your account will grant you access to services on our Website and App. This will allow you to connect with other users, secure a business relationship with them through our electronic contracting process and use our automatic invoicing service.

The Website and App include features to notify users of your availability for a delivery request, accept jobs electronically and share your phone contact details using encryption to help others get in touch with you to chat or deal with any complaints or incidents during delivery.

On this last point, Stuart records and retains written messages and phone conversations (chosen at random; if a phone conversation is recorded, the person is informed and has the option of refusing to continue the conversation) with the platform user or end customer as evidence of the goods having been delivered or for any dispute between the parties.

When you use the App, Stuart also collects data on your geographical location (including timestamp data) so that you can connect with users to track delivery of the goods after completing the contracting process and, if necessary, put you in contact with the user or end customer. Location data may be used to compile statistics and may be anonymised to analyse the journey duration, distance travelled and transport method used/preferred for delivering goods.

Delivery history includes the date, a record of the journey made and the time spent waiting at the collection point and delivery point for every delivery. These data are then used to draw up the subsequent invoice for services or provided as evidence if any disputes arise.

Lastly, to improve our Website and App’s technology and functionality, we need to collect a limited amount of personal data using cookies while you browse the Website and App. These data include your IP address and your browsing and login data. 

Please read the section on cookies in our Privacy Policy if you’d like to know more.

How long do we retain your data?


Most of your personal data will be kept in an active database for a period of 12 (twelve) months from your last login to our Website or App and 48 (forty-eight) months in a temporary archive (i.e. restricted access, retention required to meet legal obligations or to enforce a legal right).

The following are exceptions to the above:

  • login and browsing data on the Website and App are kept for a period of 6 (six) months from your last login to the Website or App and 6 (six) months in a temporary archive;
  • recordings of phone conversations are kept in an active database for a period of 6 (six) months from the phone conversation in question;
  • invoices are kept in a temporary archive for a period of 10 (ten) years from the end of the financial year to which the invoice relates.

Who are the recipients of your data?


Personal data are intended for the following people:

  • Stuart’s in-house departments responsible for ensuring that services are performed and the Website and App function properly;
  • users and couriers involved in the delivery of goods;
  • senders or recipients of the goods if they are not a user on the app;
  • any entity of the La Poste Group;
  • tax or social security authorities or the police;
  • third party organisations (banking service providers, chartered accountants, auditors, insurance providers for any legal disputes, data protection certification bodies, external auditors, social security or tax authorities);
  • Stuart service providers who will process the data on behalf of and in accordance with Stuart’s instructions (IT services, operational services, company registration verification services, project partners).

Your data may also be shared in other cases with your consent or in accordance with your instructions, if Stuart is required to do so by law. As such, Stuart may share your data electronically with partners for marketing purposes, provided that you have expressly given your consent before any data are shared.

In the event that all or part of Stuart’s business is sold, the data may be shared with the purchaser to ensure continuity of services.

What are your rights as regards the information we hold about you?


You have the right to access, rectify and erase data, and to oppose or restrict processing of these data. You may request portability for the data that you have provided to us. You may also give instructions regarding the retention, erasure and disclosure of your data after your death. 

You may exercise your rights by emailing dpo@stuart.com and attaching a copy of your ID (front and back). 

Click here to find out more about your rights.

Where are my personal data stored?


Stuart carries out the bulk of data processing within the territory of the European Union. 

However, for certain specific services, particularly IT services, Stuart may use data processors based outside the European Union. Certain data may then be shared within the strict limits of their assignments.

In this case, Stuart will carry out checks in advance and require data processors to provide adequate guarantees that these data transfers are supervised, confidential and secured.

Got a complaint?


We hope we can answer any questions or concerns you may have about how your data are used.

However, should you encounter any difficulty in relation to the management of your personal data, you also have the right to file a complaint with the national data protection authority (the "ICO").

Contact details for the Data Controller and Data Protection Officer


The Data Controller is the below company with the following contact details: Stuart Delivery Limited, 71 Central Street, London, United Kingdom, ECV1 8AB.

Contact details for the Data Protection Officer: Madame la Déléguée à la Protection des Données du Groupe La Poste – CP C703 – 9, rue du Colonel Pierre Avia – 75015 Paris, France.

Employee recruitment

Before you apply, here’s everything you need to know about how your personal data is used

Are you looking to join our company? Replying to a job advertisement posted on our website stuart.com? Sending us a speculative application?

Before you begin, here’s everything you need to know about protecting your personal data.

First of all, which data do we collect?


We only collect the data you send directly to us: your first name, last name, telephone number, email address, postal address, photo (including this on your CV constitutes your consent), any text entered in an unlimited field intended for this specific purpose (description of your profile) and other relevant information taken directly from your CV, your cover letter or any document that you have chosen to send to us.

How do we use your personal data?


We use your personal data to:

  • Review your application;
  • Carry out administrative management of the recruitment process;
  • Organise individual job interviews (gathering opinions, sharing with managers by email, etc.);
  • Transfer the application file to the Human Resources department in the event of a job offer.

How long do we retain your data?


These data are retained for 2 (two) years unless you make a written request for deletion by email to the following address:
dpo@stuart.com

They may be processed at a later date as part of a new recruitment process for you during this period.

Who is the intended audience for these data?


Your data are intended for managers, executives and the Human Resources department, and they may be transferred to one of our European subsidiaries during the application review process.

What are your rights as regards the information we hold about you?


You have the right to access, rectify and erase data, and to oppose or restrict processing of these data. You may request portability for the data that you have provided to us. 

You may withdraw your consent at any time if it has been given previously. You may also give instructions regarding the retention, erasure and disclosure of your data after your death. 

To exercise your rights, you can email us at dpo@stuart.com, attaching a copy of both sides of your identity document.

Where are my personal data stored?


Stuart carries out the bulk of data processing within the territory of the European Union. 

However, for certain specific services, particularly IT services, Stuart may use subcontractors based outside the European Union. Certain data may then be shared within the strict limits of their assignments. In such case, the Company makes sure beforehand and requires that subcontractors provide adequate guarantees necessary for the supervision, confidentiality and securing of such transfers.

By submitting your personal data, you are accepting that it will be transferred, stored or processed as set out above.

Got a complaint?


We hope to be able to answer any questions or concerns about how your data is used.

However, should you encounter any difficulty in relation to the management of your personal data, you also have the right to file a complaint with the French data protection authority [Commission Nationale de l’Informatique et des Libertés (CNIL)].

Contact details of the Data Processor and the Data Protection Officer


The Data Processor is the below company with the following contact details: Stuart Delivery Limited, 71 Central Street, London, United Kingdom, ECV1 8AB.

The contact details of the Data Protection Officer are as follows: Madame la Déléguée à la Protection des Données du Groupe La Poste – CP C703 – 9, rue du Colonel Pierre Avia – 75015 Paris, France.